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Help Desk Analyst

Cuyahoga, Ohio
01/30/20 9:34
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Job Type:
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Help Desk Analyst


Number of openings: one

Start Date: ASAP

Duration: 2-3 months (through end of April)


Job description

This is a classic help desk role for an experienced help desk professional. You will be working with end-users and their issues with applications. This is not a highly technical role performing network or systems administration. Our company has tech support people in place to do those jobs. This is a straight contractor role. No offer or promise of perm hire is indicated.


Work schedule:  First shift initially during the training period. Expect one to two weeks training. Once training is finished the contractor will be assigned to third shift. Third shift work schedule: Saturday through Wednesday from Midnight 12:00AM until 8:00AM the following morning.


Required Skill Set - A Help Desk 1st level analyst with a thorough understanding of:

         Previous experience in working with and supporting Windows 10

         Previous experience in working with and supporting MS-Office 2016 products.

         Advanced word processing skills (MS Word).

         Microsoft Office Specialist (MOS) cert is a BIG+

         Previous experience in working with Citrix, BlackBerrys, and iManage desired.

         Ideal candidate would also be familiar with Legal MacPac, ChangePro and

Microsystems DocX tools.

         Excellent people skills including customer service, speaking and listening.

         Excellent writing and documentation skills (examples should be submitted).

         Able to work with minimal supervision. Must be punctual and dependable.

         Aptitude for other software including basic troubleshooting skills.

         Ability to trouble-shoot end user functional ("how to") questions, document related

problems, and software issues.

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